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Frequently Asked Questions

General

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What is Gato?

Gato is the name of Texas State's web content management system that enables users to quickly and easily create, manage and maintain sophisticated web sites without having to know complex web technologies or programming languages.

As the size and complexity of web sites increase, well delivered and managed content is essential to ensuring that the process of updating, revising and redesigning does not become an obstacle to maintaining an up-to-date and relevant web site.

Why Should I Use a CMS?

There are several advantages that using the CMS provides:

  • You can manage your website without having to know HTML, CSS, Javascript, ASP, PHP, etc.
  • You get the Texas State look and feel without any extra effort.
  • Your website will be hosted on our high-availability servers.
  • It's easier to have multiple people contributing to your site without stepping on each other's toes.
  • The CMS helps minimize the chance of "page not found" and other errors.

What Features Does the Gato CMS Provide?

  • A user-friendly and Microsoft Word-like environment for content editing.
  • Support for photo galleries.
  • A self-updating department directory.
  • Support for streaming media (video and sound).
  • On-the-fly editable navigation.
  • A standard information architecture which can be modified to suit your needs.
  • Valid XHTML, which helps make your site accessible for people using screen readers or other assistive technologies.
  • Secure, redundant hosting for consistent public display of your website.
  • A document management system to allow online management and display of website files (pdf, word, excel, etc)
  • And much more...

On What Browsers Will Gato CMS Websites Display Properly?

We've designed the system to create sites compatible with the latest versions of the modern web browsers: Firefox, Chrome, Internet Explorer, and Safari. Further, the sites should be usable with many older browsers as well, though the display of data may not always be optimal.

Can I Set Up a Web Site for an Instructor or Student Organization in Gato?

Currently, the Gato system is only for college, academic department, center, institute and non-academic service and administrative department's web sites. At the present time we are not able to accommodate student organizations, personal or instructional sites in Gato. 

Chartered Student Organizations can host sites in Gato, although the request must come from the Charter's sponsor organization.

WP Personal Websites can be used to create and maintain websites that cannot be hosted in Gato.

I know HTML, CSS, Javascript and have been developing web pages for years. Do I really need to attend the Gato training?

Yes, absolutely. Gato training doesn't teach you to do HTML or CSS. It teaches you how to use the specific content management system we've installed. You'll learn what the different interfaces allow you to do, what options are available (and what are not), as well as "gotchas" to keep in mind when developing in the system in order to avoid problems and delays.

How Can I Get Help With The Gato CMS?

There are several resources to help you with the CMS:

  • The first place to go for information is this site, where we'll be providing documentation and other information on how to best utilize the CMS.
  • Next, consider signing up for one of our many Training Classes.
  • You can always send a request for help to gato@txstate.edu, where one of our support team will tend to it promptly.
  • You can also call 245-5566, our support line, and Live chat support is also available.

Page Editing FAQ's

What do I do if my top navigation is on two lines?

The top navigation bar has a fixed width background area. If your top navigation gets too long for this area, it will wrap to the next line, but without the background color. The menu still works, but most find this unappealing to look at.

To fix this situation, there are two strategies:

  1. Shorten the titles of your top navigation pages.

    • For example, if you one of your level 1 pages was called Cate Blanchett Film Grant, you may wish to shorten this Title to Film Grant for the sake of space.
  2. Consolidate menu items.

    • For example, if you have items about upcoming film courses in both Student Resources and Upcoming Courses, you may wish to move the sub pages all under one of those two pages and eliminate the other one.

You can combine both these strategies as needed. If you're not sure which direction to go in, contact us at gato@txstate.edu and we will be happy to provide suggestions for your site. Include your the name of the website in your email.

How do I find the URL for a page I've hidden from navigation?

To find the public URL for a page hidden from navigation, you replace the first part of its path in Gato-edit with the public URL for your website's homepage. Here's how to do that step-by-step:

  1. Start by opening the page for editing in Gato-edit. Find the URL your browser shows in the address bar. Example:
       https://gato-edit.its.txstate.edu/gato/demopage.html
    (If there are additional characters in the URL, close the tab the page is open in, then open it again from AdminCentral. This will give you a clean URL.)
  2. Remove https://gato-edit.its.txstate.edu from the beginning of the URL. Example:
       /gato/demopage.html
  3. Open the public home page of your website in your browser. Find the URL for the page in the address bar.
    Example:
       http://gato.its.txstate.edu/
  4. Replace the first part of your hidden page's address with the URL for your home page. The result is the public URL for your hidden page.
    Example:
       http://gato.its.txstate.edu/demopage.html

How do I copy, paste, and cut into GATO?

To Copy

Highlight the content directly on the page, then right-click and select [copy].

To Paste

Open the paragraph in editing mode.
There are 3 different paste options available:

  1. Use [Paste as Plain text], located in the rich content editor.
    Use ctrl+v for pc and cmd+v on mac to paste the content into the small pop-up window and press [OK].

NOTE: This is always the best option to ensure that the formatting and underlying code is formed correctly. Most formatting can be easily recreated within the editor.

  1. Use [Paste from Word], located in the rich content editor.
    Use ctrl+v for pc and cmd+v on mac to paste the content into the small pop-up window and press [OK].

NOTE: This should be used when it is necessary to retain links or special formatting that cannot be recreated in the editor. Either Paste as plain text or Paste from Word MUST be used when pasting content from Word, Outlook, or other similar programs to prevent issues caused by incompatible code.

3. Use [Paste], located in the rich content editor.
Use ctrl+v for pc and cmd+v on mac to paste the content into the small pop-up window and press [OK].

NOTE: This will remove some, but not all underlying code that may be incompatible and is the least recommended method.

To Cut

  1. Highlight the content.
  2. Right click the content and then select [cut].
  3. Use a paste option described above.

 

What is "Currently not collaborating?"

Gato now notifies users if multiple people are editing the same page at the same time. When the top green bar says, "Currently not collaborating," you are the only user editing the page. If someone begins editing the same page as you, you will receive a brief notification on the screen and the other user will be identified by NetID.

How Do I Make the Text Editor Window Full Size?

There is a new tool in the text editor at the top right corner of the toolbar that is a blue square. When you click this, the editor window will become full screen. To return from full screen mode, click the button again.

How do I password protect a webpage?

WARNING: Gato is principally designed to distribute public information. While password-protecting a page in Gato will guard the information there from normal viewing, it's possible that the information can be intercepted on the network when an authorized user views the page. We therefore recommend that any information that needs foolproof security not be stored in Gato.

In Gato-edit navigate to the page you would like to have password protected. At the top of the page-editing window, you find the Page Properties" button on the upper right corner. Click "Page Properties".

Choose the "Advanced" tab. Check these boxes to require log-in to access your web page. Choose between faculty, staff and students. Users will need to use their Texas State user ID and password to access your web page.

Click "Save".

Page Properties Window

Password protect pages using the Page Properties button.

How are student, staff and faculty groups assigned for protected pages?

The authentication for password protected pages in Gato is based on the University's conscribed lists, such as staff@txstate.edu, faculty@txstate.edu and students@txstate.edu. These lists are automatically maintained based on employment and/or enrollment status. An individual can have multiple designations, for example:

  • A staff member who is registered for classes will have the designations of both staff and student.
  • A graduate student who is also registered as teaching a course will have the designations of both student and faculty.
  • A staff member, such as a coach, who is also registered as teaching a course, will have the designations of both staff and faculty.
  • Student workers, both undergraduate and graduate, have the designation of student only.

These designations are automatically assigned and only change with enrollment or employment changes.

What is Google Analytics?

Google Analytics is a free service you can use to gather statistics on how our website ie being used. With if you can track information about your site including visits, pages, search terms, region of visitors, paths and more. You can learn more about Google Analytics and sign up for a free account at http://www.google.com/analytics/

 

How do I set up Google Analytics?

First, you need to visit http://www.google.com/analytics/ and create a free user account.

Once you create the account you can create different web accounts for each site you want to track. Google walks you through the process. All they will need is the URL (web address) of the Gato site you want to track.

Each site will be assigned a unique website domain ID. It looks like UA-1234567-1.

Enter that code in the "Page Properties" of your Homepage under the "Advanced tab" to enable Google Analytics for this page and all subpages of your website.

Google Analytics in Advanced Tab

How do I fix a broken link that has no text?

Due to recent upgrades made to Microsoft Word, Gato is no longer able to strip out excess code added by Word when using the "Paste From Word" option. The embedded code contains invalid links which display as broken in your nightly Link Checker Report. Additionally, the excess code will cause the web page to not display properly in Firefox and Explorer, and not display at all in Safari.

This is a critical problem for Safari users.

HOW TO AVOID THIS PROBLEM:

To avoid this problem you MUST use the "Paste as Plain Text" button in the Gato editor when pasting in content from Microsoft products. We hope the next version of the Gato page editor will address this problem.

HOW TO RECOGNIZE IT:

Link checker reports that display a message similar to the one below, indicating missing XML and THML files, have this offending Microsoft Code.

Link Text:
     This link has no text. While it may not appear visually, it's still on the page and should be addressed.
Link URL (as it appears on your page):
     file:///C%7C/DOCUME~1/gt10/LOCALS~1/Temp/msohtmlclip1/01/clip_filelist.xml
Link URL (as your browser interprets it):
     file:///C%7C/DOCUME~1/gt10/LOCALS~1/Temp/msohtmlclip1/01/clip_filelist.xml
Error:
     [Errno 2] No such file or directory: '/C|/DOCUME~1/gt10/LOCALS~1/Temp/msohtmlclip1/01/clip_filelist.xml' [This URL references a file on a machine, rather than a web page on the Internet. You'll need to upload the file to Gato to link to it.]

HOW TO REMOVE IT

The code can only be removed in the "Source" view of your pages. If you are not familiar with HTML please email Gato support at gato@txstate.edu and we will remove the code for you.

WHAT TO REMOVE

If you are comfortable working in HTML you will need to strip out the
code similar to the following:

<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="ProgId" content="Word.Document">
<meta name="Generator" content="Microsoft Word 12">
<meta name="Originator" content="Microsoft Word 12">
<link rel="File-List" href="file:///C:%5CDOCUME%7E1%5Cgt10%5CLOCALS%7E1%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_filelist.xml" />
<link rel="themeData" href="file:///C:%5CDOCUME%7E1%5Cgt10%5CLOCALS%7E1%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_themedata.thmx" />
<link rel="colorSchemeMapping" href="file:///C:%5CDOCUME%7E1%5Cgt10%5CLOCALS%7E1%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_colorschememapping.xml" /><!--[if gte mso 9]><xml>  <w:WordDocument>   <w:View>Normal</w:View>   <w:Zoom>0</w:Zoom>   <w:TrackMoves/>   <w:TrackFormatting/ >   <w:PunctuationKerning/>   <w:ValidateAgainstSchemas/>  
</meta>
</meta>
</meta>
</meta>

How do I hide the left side navigation on a page?

In the page properties, there is a new check box labeled "Do Not Display Navigation Sidebar." This will disable the side navigation bar and the content area will increase to the entire width of the page.

How do I use the form data tool?

The form data tool stores all of the form data in one location where it can be viewed and exported at any time.

How to access the form data tool

When editing the form page in Gato, there is now a link in the box at the top that says "You can also download the data from this form using the form data tool".

Yellow Box with Download Link

Clicking on the link will take you to the form database where you can view individual submissions or download them all as an Excel (XLS) file. This XLS file can be opened by spreadsheet programs like Excel and Open Office Calc.

The URL provided by the "form data tool" link is only valid for 10 minutes and cannot be bookmarked. You will need to click on the link again directly from the form page to access it in the future. Anyone with access to view the form page on Gato edit can click on the link to view submission information.

The columns are each of the fields you defined in the form, while the rows are individual submissions.

Form Submission Examples

How to view more submissions

If you have many submissions, there will be "Prev Page" and "Next Page" links to view more results. This ensures that the data loads quickly, no matter how many submissions you receive.

How to download attachments

If you included a file field on your form, you will need to download the attachments from the form data tool. Any attachments will be URLs in blue text with underline as seen below. Click on the link to download the attachment.

Submission with file attached

How to delete submissions and fields from the form data tool

To delete submissions from testing, spam, or other reasons there is a delete button located to the left of each entry.

As time goes by you may find that the fields of your form changes. If at least 4 submissions have been made with a blank field, a delete button for that column will appear. Press the delete button to remove the field from all of the submissions. If you have not already done so, this does not remove the field from your Gato page.

Form submission examples

A deleted column can be restored by submitting a form with the specified field filled in. If the field was deleted from the page, create a new field with the exact same name. Then submit the form with the specified field filled in.

How to see only new submissions

To see only the newest submissions from when you last checked, enter the confirmation number of the last submission you received into the field labeled "Oldest confirmation number to include". If the last submission you received had a confirmation number of 03-150-031, enter that number into the field and press "Go". Now only submissions since then will be displayed.

How to export submissions

To export the data into an XLS file to use in Excel or other programs, press the Export link located at the lower right. Only the data in your current view will be downloaded. This means that if you entered an oldest confirmation number, it will only download the new submissions. If you want to download all of the data and have entered an oldest confirmation number, erase the oldest confirmation number from the field and press "Go". Now it will download all of the data.

Can I use the form data tool only and no longer receive emails?

Yes, you can remove the email address(es) from the form properties and the data will still be stored in the form data tool. The box will turn red and no one will receive each submission via email.

How do I use the new sidebar navigation?

Sidebar Navigation The sidebar navigation has been revised to be more versatile and easy to use. There are no longer separate persistent, contextual, or inherited links. Features of the new navigation include:

  • One "New Navigation Block" button can be used to create any type of navigation
  • Each block can have its own behavior rules
  • Automatic navigation will update itself automatically as pages are added, removed, and renamed
  • The number of blocks is no longer restricted to only 4
  • Inheritance rules no longer require editing page properties

Description of the Navigation Block Rules

Navigation Type

  • "Manual" is for any link that cannot be created by automatic navigation, previously all links were manual
  • "Automatic (Single-level)" makes links to every subpage directly below the current page (equivalent to the Subpages paragraph set to levels deep 1)
  • "Automatic (Two-level)" makes links to every direct subpage and their subpages below the current page (equivalent to the Subpages paragraph set to levels deep 2)

Appear on subpages?

  • "This page only" will display the links only on this page (contextual)
  • "This page and all subpages" will display the links on the current page and all pages below the current page (persistent if on the top level home page, inherited if on a section page)

Sidebar Positioning

  • "Sort to Top" will make the block appear on the top half of the side navigation when other blocks are present on the page
  • "Sort to Bottom" will make the block appear on the bottom half of the side navigation when other blocks are present on the page

This allows users to determine how a particular navigation block should act in relation to others. An example is setting one block to always display at the top of every page with the top level pages, while other blocks will always be displayed underneath it with the subpages of the section you are currently in.

Block Title
The block title is equivalent to the previous "navigation title". It is a title for the group of links.

Manual Links

Previously, all sidebar links had to be created manually as part of persistent, contextual, and inherited blocks. Below describes how to create the same types of blocks using the new sidebar navigation.

How to add a group of persistent links that appear on every page:

  1. Edit the top level (home) page of the website
  2. Press "New Navigation Block"
  3. "Navigation Type" should be set to "Manual"
  4. "Appear on subpages" should be set to "This page and all subpages"
  5. "Sidebar Positioning" can be set to either "Sort to Top" or "Sort to Bottom"  according to your preference
  6. "Block Title" is the title of the group of links
  7. Press "Save"

How to add a group of contextual links that appear only on the current page:

  1. Press "New Navigation Block"
  2. "Navigation Type" should be set to "Manual"
  3. "Appear on subpages" should be set to "This page only"
  4. "Sidebar Positioning" can be set to either "Sort to Top" or "Sort to Bottom" according to your preference
  5. "Block Title" is the title of the group of links
  6. Press "Save"

How to add a group of inherited links, that appear on this page and all pages below this page:

  1. Edit the first level page where you want the navigation to start (e.g. the About page)
  2. Press "New Navigation Block"
  3. "Navigation Type" should be set to "Manual"
  4. "Appear on subpages" should be set to "This page and all subpages"
  5. "Sidebar Positioning" can be set to either "Sort to Top" or "Sort to Bottom"  according to your preference
  6. "Block Title" is the title of the group of links
  7. Press "Save"

To add each new link:

  1. Press "New Link"
  2. Enter the link information
  3. Press "Save"

Automatic Links

These links are automatically constructed and updated. As you add, remove, and rename pages these will be updated automatically.

How to add all of the links from the drop-down menu to every page of the website:

  1. Edit the top level (home) page of the website
  2. Press "New Navigation Block"
  3. "Navigation Type" should be set to "Automatic (Two-levels)"
  4. "Appear on subpages" should be set to "This page and all subpages"
  5. "Sidebar Positioning" can be set to either "Sort to Top" or "Sort to Bottom"  according to your preference
  6. "Block Title" is the title of the group of links
  7. Press "Save"

To only display the top level section pages without subpages (equivalent to the Subpages paragraph), change "Navigation Type" to "Automatic (Single-level)".

How to add links to all of the pages in one section:
(equivalent the Subpages paragraph set levels deep 1)

  1. Edit the first level page where you want the navigation to start (e.g. the About page)
  2. Press "New Navigation Block"
  3. "Navigation Type" should be set to "Automatic (Single-Level)"
  4. "Appear on subpages" should be set to "This page and all subpages"
  5. "Sidebar Positioning" can be set to either "Sort to Top" or "Sort to Bottom"  according to your preference
  6. "Block Title" is the title of the group of links
  7. Press "Save"

To display 3rd level pages (equivalent to the Subpages paragraph with the levels deep set to 2) as well change "Navigation Type" to "Automatic (Two-levels).


Document Management System FAQ's

What is the Document Management System?

The Gato Document Management System (DMS) will allow you to easily upload, manage and share documents throughout your Gato website. Like the Gato content management system, the DMS is designed to be easy to use. It works very much like the rest of Gato, with document management taking place in Admin Central and display of documents taking place through Gato Edit and the Documents paragraph type.

Once a document is contained in the DMS, you can display it on various web pages throughout your website. When you update the document, your web pages will be updated automatically. Using the Documents paragraph type you will be able to choose a folder in your DMS and display all, or selected files, contained therein.

How do I access the Document Management System?

In AdminCentral on the left-hand bar, you will see 2 options: Website and Documents. If you click on documents, it will display your Documents folder. This is where you can add, remove and update files.

How do I upload a document to the DMS?

To upload a single document, click on "New Document" at the bottom of the page. This option is also on the right-click (control-click on Mac) menu. A new window will open. The "browse" button will allow you to choose the file on your computer to upload. Directly below that, you can change the file name if you so desire. The "Subject" line will be displayed on your page, so you may want to enter a short title. The "Description" field is not currently displayed on the page, but may be used for internal information.

To upload multiple documents, see "Can I upload multiple files at once to the DMS?"

Can I upload multiple files at once to the DMS?

Yes, you can upload multiple files by putting them into a compressed .zip file. The hierarchy of your folders will be maintained once uploaded. To upload your .zip file, choose a folder to right-click (control-click for a Mac) and choose "Upload Zipfile".

How do I replace or update a document in the DMS?

By double-clicking the document or choosing "Edit Document", you will see an "Upload a New Version" button. This removes the current file, the window refreshes and you can upload the new version by choosing "browse".

How do I remove a document?

To remove a document from being displayed on your page, but keep it in the DMS you can De-activate it. There is a deactivate button located on the bottom of the screen and also in the right-click (control-click on Mac) menu.
To delete a document entirely, you can use the delete option instead of deactivate. Make sure that the correct document or folder is highlighted when you do this.

Is there a file size restriction in the DMS?

We recommend keeping individual files under 50mb. Files over 50mb often have timeout problems and do not upload/download successfully. Gato websites have no size restrictions. If you need to display files over 50mb please email gato@txstate.edu for assistance.

Do I have to activate documents in the DMS?

Yes, you have to activate documents to make them available on your website, just like you do for pages. There is an activate button at the bottom of the screen and also in the right-click (control-click on Mac) menu.

How do I display the documents in the DMS on my pages?

While in edit mode of a page, choose "New Paragraph" and then from the list of paragraph types choose "Documents". Click on the "Internal Link" button and you will be able to select files from the DMS. To display a single document, highlight that document and click OK. To display an entire folder of documents, highlight the folder and click OK.

Can I display all files of a specific type in a folder?

Yes, you can display all files of one particular type. While editing the Document paragraph, in the "File Type" field, type the extension of the files you would like to display. For example, to display all PDF files, enter "pdf". This is currently case sensitive.  If you had files named file1.PDF, file2.pdf and file3.PdF, if you entered "PDF" in this field, only file1.PDF would display. You cannot currently show multiple specific file types. To display files of more than one file type, you have to display the entire folder.

Why can't I see the changes to the documents I just updated?

First, make sure that you have activated all pages and documents properly. If there is a yellow circle instead of a green triangle for the status of your document or page, changes have been made that have not been activated. There is also about a 5 minute delay between any changes in AdminCentral and the DMS Central and your public website.

How can I link to an item in DMS without putting it on a page?

To link to an item in Document Management without putting it on a page, you append the public URL for DMS to the beginning of the document's path. Here's how to do this step by step:

  1. Locate the file in the Document Management System. Ensure that it is activated.
  2. Determine the path of the document. This means listing the hierarchy of folders the document is contained in, followed by the file name. Example:
    DMS path
    would be found at the path
      /gato/test/dms-link.txt
  3. Add the URL
      http://gato-docs.its.txstate.edu
    to the front of the path. Example:
    http://gato-docs.its.txstate.edu/gato/test/dms-link.txt 

You can then use that URL in your communications, such as email or chat, to share the document.