Gato User Survey

Feedback for the period 2008-09-01 to 2008-09-30

Total responses for this period: 74

On a scale of 1 (Very poor) to 5 (Very good) :

1. Overall impression of GATO: 4.0

2. Overall impression of GATO Support: 4.0

3. Overall impression of GATO Training: 4.3

4. What did you like most about GATO? (Open text box response, common responses have been grouped)

• Ease of Use/User Friendly/Simplicity: 41
• Standardized/Common Look and Feel: 11
• Staff Support: 4
• Advanced Technical Abilities of Gato: 4
• Other: 7

5. What did you like least about GATO? (Open text box response, common responses have been grouped)

• Standardized/Common Look and Feel: 19
• Limited Technical Options within Gato: 7
• Glitches/Bugs: 7
• Formatting Issues: 10
• No Problems: 3
• Other: 14

6. Features most desired:

• Password-protected sites:    20    27.03%
• Sitewide search and replace function:    22    29.73%
• More control over side navigation area:    20    27.03%
• Ability to add and remove users from site by site admin:    16    21.62%
• Reminders to check for current information:    15    20.27%
• Better system reliability:    15    20.27%
• Gato CMS for personal faculty/staff sites:    11    14.86%
• Periodic technical site review by Gato support:    10    13.51%
• Forums/Discussion groups:    9    12.16%
• Schedule for published information:    6    8.11%
• Publishing workflow:    6    8.11%
• Chat tools:    5    6.76%
• Other Comments:

• Ability to retrieve from other semesters... not just one rollover.
• More special effects
• Online training support where we can just pull out how to perform a particular function in case we forgot how to do it or don't know how to do it. Like SAP on purchasing.
• I have a professor who wants an interactive internship application on the website for students who can sign in and out- and save their progress. Please help me with this.
• On surveys to be more flexible in how questions looked.
• Additional formatting abilities
• I would like to have more control over the text/font
• none, I don't want to have to do it. For example, I don't even know what "publishing workflow", "sitewide search..." and some of these options mean.
• Ability to reject an entry if it is supposed to match another entry, and does not.
• Seems TRACS has all that
• provide creating login pages
• The emails that are autogenerated after a nightly link check that tell you of a link they tested for was not valid at 4 AM, but that's why it was down because it was in the middle of the night (for maintenance or whatever). Test during daytime.
•   university supported RSS server

7. What recently added GATO features have proven most valuable to you?

• A central, shared document library:    16    21.62%
• Streaming multimedia support:    10    13.51%
• Restrict editing access to certain areas within a site:    4    5.41%
• Nightly link checker:    36    48.65%
• Improvements to the form builder/mailer:    18    24.32%
• Application Porthole design:    2    2.70%
• RSS paragraph to display feeds:    3    4.05%
• Banner images on a page can be linked to other web pages:    13    17.57%
• Event calendar:    12    16.22%
• Social Bookmarking tools:    0    0.00%

8. What training would you like to see in the future?

• none
• Training at RRHEC!!!
• N/A
• I'd like to see a class on HTML as it relates to tables. There are a few things that the auto generated tables lack.
• I would like more in-depth training in editing images (for banners, etc.).
• Online written support.
• Flash animation- I can't seem to get it to work...and everyone is asking for bells and whistles. Since GATO is a CMS, the only thing I can do is provide some sort of interactive menu.
• Editing pictures to fit in the banner images.
• Any....but I haven't seen any since I've been doing the webpage.
• More advanced web design skills.
• training offered during different times/days.
• Learning some of the tricks that the help desk knows about that no-one else does.
• Unsure.
• training about how to design the flow of information for ease of use by end-users, i.e. should there be a link to this on the homepage or is it better in the left nav. or is it better in a drop-down...
• Acrobat Reader - PDF files: how to create/edit/improve them. RSS Feeds and how to add them for podcasting including free reliable websites to upload RSS feeds to.
• More hands on training with end users and their specific site(s).
• Super-Duper-Duper Advanced, aka How to code your own Gato mods. :)
• Maybe online courses
• NA
• I see that #7 identifies event calendar..... I wasn't aware this was available. Traning for event calendar will be important.
• It would be nice to see some walk-through videos similar to the Tracs Facts video tutorials available to users who want to use features that they have not tried before
• Mult-media. I work in Linux as I am not given funds to convert to the necessary formats to add streamimg video and audio.
• I do not have time for trainings and information distributed through GATO needs to be in lay terms because I have a social science background. Or more support from the university to have IT people to maintain our websites!
• No comment.
• flash
•  n/a
• More advanced web writing

9. Would you recommend GATO to others? : Yes: 65    97%       No: 3%

10. Other comments:

• Please provide training opportunities at RRHEC. Because of the limited staffing at RRHEC I am not able to attend training on the San Marcos campus.
• N/A
• It is good for easy of use, I have worked with Web editors and HTML, and found it limiting at first. I understand how it helps some, though and provides a unified layout.
• Doing a great job.
• Your department has always been staff supportive.
• I heart GATO- and would like someone to contact me about additional training for myself and the other lab assistants.
• Overall, I've been very happy with the ease, but I want to olearn to do more and see what I CAN do.
• Thanks for all the great support the GATO team provides!
• You guys are doing a great job keeping Gato functionally rich and stable. Thank you.
• It's good
• Thanks for checking on the users needs
• I have had very little to do with Gato since the intital set up of the pages for my part of the department site. That is why I have not answered all questions and did not respond fully to the recently added features question. Thanks for continuing to improve the product and training.
• see above.
• Add Departments specific workshops catering to the timeline of the group. For exaample, I supervise 9 students in Marketing and I've made GATO training mandatory for their jobs. I'd like to be able to schedule a Saturday or Sunday training of GATO I for just me and my team. Is that possible?
• You guys are great, keep up the good work.
• You guys are wonderful, I always have good things to tell others about your support and services. Keep up the great work! Thank you.
• I have not been to a Gato training in a while, but when I did go, it did not seem to do things as easily as they said it could be done. I will try to check the schedule to see when class will be offered, so that I can again go and learn. I was kind of thrown into it at the beginning.
• Thanks for caring.
• You're doing a great job!
• n/a
• Overall, great system despite limitations for experienced programmers. Excellent customer service and technical support.